As a company, we offer domiciliary services such as morning routine and personal care, food preparation, daily assistance with tasks around the home. Our carers will also assist with any appointments that you may have attend. For those looking for help with your loved one during respite care, we are available to assist with all their requirements.
Our call outs will range from 30 minutes up to 2 hours depending on what our client requires. The time duration of each call will be decided prior to our carers attending your home.
We will match a carer to your loved one and will ensure that the same carer will attend to their needs. This is to guarantee that a relationship is built up with our staff and your loved one to build trust and confidence in our service. As a company we will endeavour to make sure that all our carers are always trained to the highest standard.
A member of our management team will call you frequently in between visits to make sure our service is still meeting your needs. They will visit you at least once every three months, or sooner if necessary. However, all you have to do is give us a call if you ever want to change your service.
Yes. Simply give us a call, preferably the day before so we can manage the caregivers’ workload, but at least a few hours in advance is useful if a last-minute change is required. Either temporarily or permanently.
Although we make every effort to match each of our clients with the right caregiver, things do occasionally go wrong. If you are ever dissatisfied with a caregiver, we will find another for you.
There is no official notice period, however as we schedule our work on a weekly basis, it is beneficial if you can let us know a week in advance.
We provide a Personal Care Plan tailored to each family’s needs and financial situation. The following elements influence the final price:
The number of care hours each week
level of care provided at home (non-medical, personal care, etc.)
location of the where services are offered
Most of the time, we charge by the hour for our services. Contact our office to go over the specific costs for the services you might require. To start discussing a Personal Care Plan and the costs associated with each service on your plan, we’ll schedule an in-home consultation.
Before starting services, we always give a formal rate sheet. Rate increases will never occur without at least 30 days’ notice.
In the event of an emergency, please call our designated Out of Hours “On Call” number
Contact our welcoming staff. In order to properly explore your unique circumstances and how we might be of assistance, we will schedule a time to visit you, your family, and/or any authorised representative.
We will discuss the care your family need and the care we offer together. We’ll address all of your inquiries about our offerings and prices.
The process of creating your personal care plan and linking your loved one with the ideal care provider will then start.
We take great pleasure in our ability to provide prompt care while maintaining the highest standards.
Within 48 hours of receiving your initial inquiry, we hope to have care set up once we’ve finished our assessment. In an emergency, we might be able to shorten this period of time.
